Frequently Asked Questions
📞 Call (888) 201-0419Get a quote
Below are the questions we hear most often across every part of the site. Each answer links to a more detailed page where one exists — use this hub as a quick-reference starting point, then dig into the specific page for full detail.
Booking & Availability
How do I book a ride?
Call (888) 201-0419, message us on WhatsApp, or submit a request on our contact page. We confirm vehicle, pricing and pickup details before your ride.
Can I book last minute or same-day?
Often yes, subject to vehicle availability — see our last-minute & same-day booking page for details.
What is your cancellation policy?
Cancellation is free up to 24 hours before your scheduled pickup. Cancellations within 24 hours of pickup, and no-shows, may be charged; dispatch confirms any fee when you book.
How can I pay?
Pay the way that is easiest for you — cash, card or another method. Tell dispatch how you would like to pay when you book, and they confirm it with your quote.
Pricing
Is your pricing flat-rate or metered?
Flat-rate. We agree the price before you ride, with no meter, and it doesn't change once booked — see our pricing page for typical ranges by trip type.
How much does a limo cost in NYC?
Hourly bookings are quoted on request, because the price depends on the vehicle, the date and demand. Airport rides are fixed fares, from about $120 to LaGuardia and $144 to JFK from Manhattan. Stretch limos and Sprinter vans have a 4-hour minimum. See our NYC limo cost guide for full totals.
Is there a minimum booking time for a stretch limo?
Yes, stretch limousines carry a 4-hour minimum. Sedans and SUVs do not carry that minimum and are usually the better fit for a short point-to-point trip like an airport transfer — see hourly limo rental for details.
Do you have cheaper options for a tighter budget?
Yes — see our affordable limo service page for lower-cost sedan and shared-ride options.
Service Area
Where do you operate?
All five NYC boroughs, Long Island, Westchester County, New Jersey and Connecticut, plus intercity routes to Boston, Philadelphia, Washington DC, Atlantic City and Albany — see our full list of service areas.
Do you go to all NYC-area airports?
Yes — JFK, LaGuardia, Newark, Teterboro (private jet) and Westchester County Airport (HPN) are all covered; see our airports page.
Vehicles & Special Requests
Can you provide a car seat for a child?
Child seats can be arranged on request, subject to availability — see our child seats & accessible rides page for details on how to request one.
Is gratuity included in the price?
Our flat rates include standard gratuity; you're never asked to calculate a tip separately unless you'd like to add more for exceptional service.
Are your vehicles and chauffeurs licensed?
Yes, we operate as a TLC-licensed black car base with background-checked chauffeurs — see Safety & Licensing for details.